Privacy Policy

1. Information We Collect

a. Information You Provide to Us

• Account Information: Your name, email address, password, contact information, and profile data (e.g., education, experience, skills, and work history).
• Freelancers: Additional professional qualifications, tax identification numbers, payment details (e.g., bank account, Mpesa, or PayPal information), and verification details such as government-issued IDs.
• Clients: Billing information, project descriptions, and payment details.
• Students and Tutors: Profile data specific to tutoring activities, such as subjects of interest or expertise.
• Verification Information: Identity verification details (e.g., government-issued ID, tax numbers).
• Communications: Messages and other communications between users, such as chats or job proposal communications, are stored.

b. Information Collected Automatically

• Usage Data: Information about how you interact with the platform, such as pages visited, links clicked, and time spent on each section.
• Device Information: Details like IP address, browser type, operating system, and device identifiers.
• Location Data: Approximate location derived from your IP address or device settings.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, provide security, and improve our platform. For further details, see Section 9: Cookies and Online Tracking.

2. How We Use Your Information

• Providing Services: Facilitating transactions between clients and freelancers, including processing payments, account verification, and user communication.
• Platform Improvement: Analyzing usage data to enhance user experience and develop new features.
• Communications: Sending updates, notifications, and other messages regarding platform usage. You can opt out of promotional communications at any time.
• Security: Detecting, investigating, and preventing fraudulent activities, unauthorized access, or security breaches.
• Legal Compliance: Complying with legal obligations, resolving disputes, enforcing agreements, and ensuring compliance with tax regulations.

3. Data Retention

We retain personal information only as long as necessary to provide our services, fulfill the purposes outlined in this policy, or comply with legal obligations. If data is no longer required, we securely delete or anonymize it. Users can request account and data deletion by contacting us; however, certain legal or contractual restrictions may apply.

4. Information Sharing and Disclosure

We may share your information under the following circumstances:

• With Other Users: Information may be shared between clients, freelancers, students, and tutors when necessary for project proposals, contracts, and communication.
• Third-Party Service Providers: We engage providers (e.g., payment processors, identity verification services, hosting services) to support platform functionality.
• Legal and Compliance Requirements: We may disclose your information if required by law, such as in response to subpoenas or court orders.
• Business Transfers: If involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

5. Your Choices and Rights

• Access and Correction: Access and update your account details by logging in.
• Data Portability: Request a copy of your personal data in a machine-readable format.
• Deletion: Request deletion of your data, subject to legal or contractual restrictions.
• Opt-Out of Marketing: Unsubscribe from promotional communications via the instructions provided or by contacting us.

6. Security of Your Information

We implement industry-standard security measures to protect your information, including encryption, secure storage systems, and restricted access. While we strive to protect your data, no system is entirely secure, so we encourage strong password practices and caution with personal information.

7. International Data Transfers

iWork Freelance operates globally, so your information may be transferred to countries with different data protection laws. We take steps to ensure your data remains secure in compliance with this policy, including standard contractual clauses when necessary.

8. Children’s Privacy

Our platform is not intended for individuals under 18, and we do not knowingly collect data from children. If we discover data from a child, we will delete it promptly. Parents or guardians who believe a child has provided personal information can contact us at support@iworkfreelancer.com.

9. Cookies and Online Tracking

We use cookies and similar technologies to provide a better experience. Cookies are small data files that are stored on your device and allow us to track user preferences and activity on the platform. While session cookies expire when you close your browser, we also use persistent cookies to keep you logged in and remember preferences.

We use third-party analytics providers, such as Google Analytics, which may place cookies on your device. Please note that iWork Freelance does not respond to “Do Not Track” signals, though you may adjust your cookie settings through your browser. For more information, see our Cookie Policy.

10. Social Plugins on Our Site

Our platform includes social plugins, such as buttons for Facebook, Google, and LinkedIn, which may transmit your data to these networks. Your use of these plugins is governed by the privacy policies of the respective social networks.

11. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. In the event of significant changes, we will notify users via email or an announcement on our platform. Your continued use of the platform constitutes acceptance of the revised policy.